Client Rights + Information

Last updated: Jan 15, 2026

Your Rights as a Client

At Spark and Pivot Counseling, we are committed to transparency and ensuring you understand your rights as a therapy client in Texas.

Per Texas House Bill 4224 (effective September 1, 2025), all licensed counselors must provide clients with clear information about accessing records, contacting our licensing board, and filing complaints if needed.

Requesting Your Health Care Records

You have the right to request your health care records at any time.

To request your records, please contact us using any of the following methods:

Email: info@sparkandpivot.co
Phone: (945) 210-0454
Mail or In-Person:
Spark and Pivot Counseling
8330 Lyndon B Johnson Fwy, Suite 737
Dallas, TX 75243

We will provide your records within the timeframe required by Texas law. There may be a reasonable fee for copying and administrative costs associated with fulfilling your request.

Raising Questions, Concerns or Complaints

We want to hear from you. If something about your experience at Spark and Pivot Counseling doesn't feel right, we genuinely hope you'll feel comfortable talking with your counselor about it first. If you'd prefer to speak with our clinical director instead, Megan is always available:

Megan Parks DuBose, MS, LPC #92412
Clinical Director
megan@sparkandpivot.co | (214) 785-8757

You also have the protected right to file a formal complaint with our licensing board or the Texas Attorney General's office. We respect this process and want you to know all of your options.

File a Complaint or Contact Our Licensing Board

Filing a complaint is your protected right as a consumer. We respect this process and your right to voice concerns.

Spark and Pivot Counseling is licensed by the Texas Behavioral Health Executive Council (BHEC). If you have questions or concerns about our services, you may contact BHEC:

Texas Behavioral Health Executive Council (BHEC)

File a complaint: https://bhec.texas.gov/how-to-file-a-complaint/
Phone: (512) 305-7700
Email: info@bhec.texas.gov
Mailing Address: 1801 Congress Ave., Ste. 7.300 Austin, Texas 78701

To file a consumer complaint, you may contact:

Texas Attorney General - Consumer Protection Division

Website: https://www.texasattorneygeneral.gov/consumer-protection
File a complaint online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Phone: 1-800-621-0508

Questions About Your Rights?

We're happy to discuss any of these rights with you during your free 20-minute consultation or at any point during our work together.

Our commitment to you includes transparency, accountability, and respect for your autonomy as a client.